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Hitachi Information & Communication Engineering, Ltd.

Hitachi

Privacy Policy

PrivacyMark：10300023(03)

Hitachi Information & Communication Engineering, Ltd. has been granted the use of PrivacyMark, which is issued by Japan Information Processing Development Corporation (JIPDEC) to organizations that properly handle personal information.

Background of Personal Information Protection

As an information communication company, Hitachi Information & Communication Engineering, Ltd. handles various types of information, including technical information and information provided by customers. Hitachi Information & Communication Engineering, Ltd. respects the value of information, and strives to establish and thoroughly implement an information management system. Hitachi Information & Communication Engineering, Ltd. believes that personal information represents human dignity and should be treated appropriately and carefully. Based on this belief, in addition to establishing rules and a management system, Hitachi Information & Communication Engineering, Ltd. has developed the personal information protection policy described here, which is distributed throughout the company, including to board members and employees. Hitachi Information & Communication Engineering, Ltd. is devoted to appropriately handling personal information in accordance with this policy.

Definition of Personal Information

Hitachi Information & Communication Engineering, Ltd. defines "personal information" as any information among the items listed below (either by itself or in combination with other information) that can be used to identify a specific individual and/or further information that can be tracked from the identified individual. This information includes, but is not limited to, a person's name, birthday, age, sex, address, telephone number, family structure, interests, habits, e-mail addresses, employer, employment division, office address, credit card numbers, bank account numbers, images, as well as any numbers or character strings assigned to the person, goods, products or services he/she has purchased, websites he/she has accessed, claims or inquiries he/she has raised, and consultations he/she has sought for.

  1. The information entered by customers in the Contact Us window or other windows of websites operated by Hitachi Information & Communication Engineering, Ltd. (referred to hereafter as "this Site")
  2. In addition to the information in 1, all information provided by customers regarding this Site

In accordance with the following "Personal Information Protection Policy", Hitachi Information & Communication Engineering, Ltd. shall pay detailed attention and extend utmost efforts to protect and manage personal information.

Scope of Application

This Privacy Policy defines how Hitachi Information & Communication Engineering, Ltd. shall handle the information provided by customers regarding this Site.

Personal Information Protection Policy

As an information communication company, Hitachi Information & Communication Engineering, Ltd. handles various types of information, including technical information and information provided by customers. Hitachi Information & Communication Engineering, Ltd. respects the value of information, and strives to establish and thoroughly implement an information management system. Hitachi Information & Communication Engineering, Ltd. believes that personal information represents human dignity and should be treated appropriately and carefully. Based on this belief, in addition to establishing rules and a management system, Hitachi Information & Communication Engineering, Ltd. has developed the following personal information protection policy in accordance with the related laws of personal information protection and the "Personal Information Protection Management System-Requirement (JIS Q 15001: 2006)", and has thoroughly distributed the policy throughout the company, including to the Board of Directors, regular employees, contractors, part-time staff, and temporary staff (referred to hereafter as "all employees"). Hitachi Information & Communication Engineering, Ltd. is devoted to appropriately protecting personal information in accordance with the policy.

(Acquiring, Using, and Providing Personal Information and Prohibited Use of Personal Information for Purposes Other than the Purpose of Use)
Section 1: Hitachi Information & Communication Engineering, Ltd. handles various types of information in its business activities, including the information provided by customers and the technical information owned by itself. To protect personal information, Hitachi Information & Communication Engineering, Ltd. has established a manage system that is suitable to different business situations. In addition, Hitachi Information & Communication Engineering, Ltd. shall acquire, use and provide necessary personal information only for the purpose of use, and forbid use of personal information for any other purposes.
Hitachi Information & Communication Engineering, Ltd. shall set up Personal Information Protection Rules to ensure the achievement of the above.

(Complying with Laws, Rules, and Regulations)
Section 2: Hitachi Information & Communication Engineering, Ltd. shall comply with applicable laws, rules, and regulations when handling personal information.

(Implementing Security Measures)
Section 3: In order to ensure accuracy and security of personal information, in accordance with the rules and regulations related to information security, Hitachi Information & Communication Engineering, Ltd. shall implement various security measures, such as controlling access to personal information, restricting means of transporting personal information out of the company, protecting against illegal access from outside, and strive to prevent loss, destruction, falsification, and leakage of personal information. If any problem occurs, Hitachi Information & Communication Engineering, Ltd. shall take corrective actions to prevent recurrence.

(Respecting Individual Rights Regarding Personal Information)
Section 4: When a person requires disclosure, correction, or deletion of his/her own personal information; refuses usage of personal information; refuses to provide personal information; files a complaint; or seeks consultation, Hitachi Information & Communication Engineering, Ltd. shall respect the person's rights regarding his/her personal information and respond with sincerity.

(Establishing Personal Information Protection Rules and Continuous Improvements)
Section 5: Hitachi Information & Communication Engineering, Ltd. shall make sure that all employees recognize the importance of personal information protection and that personal information is handled and protected appropriately, and ensure that Personal Information Protection Rules are fully implemented. Furthermore, Hitachi Information & Communication Engineering, Ltd. shall maintain and continually improve the rules.

Katsuro Wakai
President and Representative Executive Officer
Hitachi Information & Communication Engineering, Ltd.
Established : October 1, 2006
Last Revised : January 29, 2008

Purpose of Use, Provision to Third Parties, and Contract Services

  1. Personal Information obtained through providing products and services

    Concerning personal information provided by customers while offering products, goods, and/or services, Hitachi Information & Communication Engineering, Ltd. will use such personal information for the purpose of: (a) performing the business transaction with the customer; and, (b) providing support services or any related information to the customer. Hitachi Information & Communication Engineering, Ltd. may, to the extent necessary to perform the business transaction, (i) share the personal information with other related persons or entities; or (ii) outsource some portions of the business transaction.


  2. Personal Information obtained for contract services

    Concerning personal information provided by customers of contract services, such as support services to products, producing software products and shipping them, and managing engineers, Hitachi Information & Communication Engineering, Ltd. will use such personal information only for the purpose of executing the service according to the written contract with the customer or written instructions from the customer.


  3. Hitachi Information & Communication Engineering, Ltd. shall not provide personal information to a third party without obtaining prior consent from customers, except in the following situations:
    1. Where provision of personal information is required by laws or regulations
    2. Where provision of personal information is necessary to protect human lives, health, or property, and where obtaining prior consent from the customer is difficult
    3. Where provision of personal information is especially necessary to improve public hygiene or promote healthy development of children, and where obtaining prior consent from the customer is difficult
    4. Where provision of personal information is necessary to cooperate with national authorities, local governments, or parties entrusted by national authorities or local governments in performing their legal duties, and where obtaining prior consent from the customer may obstruct the performance of such duties
    5. Where it is necessary to provide and share personal information within the range of necessity with a third party entrusted by Hitachi group companies or Hitachi Information & Communication Engineering, Ltd. in order to achieve the purpose of use
    6. Where provision of personal information is necessary for business succession as a result of consolidation or other business activities

Use of Cookies and Web Beacons

To provide better services by revising and updating this Site, Hitachi Information & Communication Engineering, Ltd. uses cookies and Web beacons (transparent GIF) on some pages of this Site. By modifying the setup of your Web browser, you can reject cookies or accept cookies when a warning message is displayed. For details, please see the instructions of your Web browser.
In addition, you can reject Web beacons by rejecting cookies. However, please be advised that rejecting cookies might make some or all of the services provided on this Site unusable.

Cookies

A cookie is a piece of information that enables interaction between a Web server that manages websites and your Web browser. It is stored as a file on your computer disk. When cookies are used, your Web server can record information such as which homepages your computer has visited. However, cookies cannot identify you as long as you do not enter your personal information into the homepage.

Web Beacons

A Web beacon is technology used in combination with cookies to monitor how many times a particular Web page has been visited. Web beacons cannot identify you as long as you do not enter your personal information when accepting cookies.

Notices to Customers

  1. While most Hitachi Information & Communication Engineering, Ltd. services can be used without personal information, please be advised that you need to provide personal information in order to use some services.
  2. Hitachi Information & Communication Engineering, Ltd. is not responsible for the security of personal information on the linked homepages of other companies.
  3. You must agree with the contents of this Site before entering personal information, otherwise you may not use the services (including replies to inquiries) provided by Hitachi Information & Communication Engineering, Ltd. group.

Applications for Disclosure, Correction, Addition, or Deletion of Personal Information, Requests for the Purpose of Use, and Complaints

For details of applications for disclosure, correction, addition, or deletion of personal information held by Hitachi Information & Communication Engineering, Ltd.; requesting a notification of the Purpose of Use (referred to hereafter as "Applications Regarding Personal Information (e.g. Request to Disclose)"), or filing a complaint, please see the following.

Applications Regarding Personal Information (e.g. Request to Disclose)

  1. Application Form
    Please download the "Application Regarding Personal Information (e.g. Request to Disclose)".
    If you cannot download the form, please contact us. We will send you the form by fax or postal mail.
  2. Other Required Documents
    Please enclose the following two documents with the Application Regarding Personal Information (e.g. Request to Disclose) in an envelope, and send them to the mailing address by registered mail.
    (a) A copy of your personal identification (For details, please see "Personal Identification".)
    (b) The certificate of payment (Please note that correction, addition, or deletion of personal information is free of charge.)
  3. Payment of Service Charge
    There is a service charge of JPY 600 on disclosure of personal information or issuing a Purpose of Use. For details, please see "Collection of Service Charges". Please note that correction, addition, or deletion of personal information is free of charge.
  4. How to Apply
    Only applications via postal mail are acceptable. Please fill in all the items of the "Application Regarding Personal Information (e.g. Request to Disclose)", enclose the form with a copy of your personal identification, and the certificate of payment if necessary, and send all the required documents to the mailing address below by registered mail.

We will send our reply to the address stated on your identification by registered mail (applicant receivable only). The internal investigation takes two weeks. If more than two weeks is necessary, we will contact you.

Complaints Regarding Personal Information

If you wish to file a complaint, please fill in the "Complaint Regarding Personal Information", and send it to the mailing address below.

Mailing Address

Information Security/Personal Information Protection Committee
Hitachi Information & Communication Engineering, Ltd.
Queen's Tower B 22F
2-3-3 Minato Mirai, Nishi-ku, Yokohama-shi
Japan 220-6122
Tel : +81-(0)-45-227-3000 (Representative)

Remarks

  1. The Hitachi Information & Communication Engineering, Ltd. personal information protection policy is in accordance with the laws of Japan.
  2. To provide better protection to personal information and/or due to revisions of laws, administrative laws, or other regulations, Hitachi Information & Communication Engineering, Ltd. might revise the Personal Information Protection Policy presented on this Site.
  3. The provisions of this Site take effect from the posting date (or revision date).
  4. If the contents of this Site or the linked websites have their own personal information protection policy, the policy of the specific content or website takes precedence over this document.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Information Security/Personal Information Protection Committee
Hitachi Information & Communication Engineering, Ltd.
Queen's Tower B 22F
2-3-3 Minato Mirai, Nishi-ku, Yokohama-shi
Japan 220-6122
Tel : +81-(0)-45-227-3000 (Representative)
Office Hours : 9:00 to 17:00 Weekdays (excluding Saturdays, Sundays and holidays)

Note: Hitachi Information & Communication Engineering, Ltd. does not keep any personal information sent to the above address. Such information will be deleted after a reply is provided.

Accreditation Body of Personal Information Protection

The following accreditation body of personal information protection* supervises Hitachi Information & Communication Engineering, Ltd. :

Personal Information Complaint Office of PrivacyMark Promotion Center
Japan Information Processing Development Corporation (JIPDEC)
Kikai-Shinko-Kaikan Bldg.
3-5-8 Shibakoen, Minato-ku, Tokyo
Japan 105-0011
Tel : +81-(0)-3-5776-1379

*
Defined by the Personal Information Protection Law, an "accreditation body of personal information protection" is a third-party body that processes complaints related to personal information and provides relative information.

Established : October 1, 2006
First Revised : October 15, 2007

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